Delivery and Carriage
Single Vision Glasses and Sunglasses (Distance or Reading):
Frames with single vision lenses will usually be dispatched between 7-10 working days from point of order. Delivery times may be longer for complex prescriptions.
Varifocal Glasses and Sunglasses:
Frames with Varifocal lenses are normally dispatched 10-14 working days from point of order or 7-10 days after we receive your varifocal fitting frame together with your varifocal photograph and copy of your prescription. Delivery times may be longer for complex prescriptions.
- We will make all reasonable endeavours to ensure your Goods are dispatched to you as quickly as possible after placing your order.
- You will be notified by email and or text at the time your Goods are dispatched.
- Delivery of the Goods will be made to the address provided by you at the time you placed your Order.
- If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us.
- Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
- In some delivery countries there may be rules imposed locally that will charge import VAT and duties to the purchaser. We do not pay these costs and are unable to provide any refunds for such costs.
- We cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the details you have supplied, nor for any damages or delays by any delivery service arranged by you.
We offer the following delivery services:
Royal Mail Standard UK Delivery – Free
Delivered By Royal Mail in 3 to 5 working days following despatch of glasses from us.
DPD Express Next Day UK Delivery – £5.95
Guaranteed Tracked next working day delivery following despatch of glasses from us.
Royal Mail Special Delivery – £8.95
Guaranteed Tracked next day delivery by 1pm following despatch of glasses from us.
Royal Mail International (Europe) Tracked Delivery – £12.95
Tracked delivery to most European countries in 7 to 10 working days following despatch of glasses from us.