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Returns & Refunds

We always aim to delight our customers by supplying the best quality frames and lenses. In the unlikely event that you are not satisfied with your glasses the following returns and refund policy will apply.

Returns Process

You have the right to cancel your purchase at any point from the time of ordering until fourteen calendar days after delivery. If we’ve already shipped your order, you’ll need to re-package the items and send them back to us.
To cancel or return your order, you must notify us as soon as possible and within 14 days of receipt of the Goods – please email: hello@mojoglasses.com or call 01954 602310.

You may return, exchange or receive a refund on your glasses if you are unhappy with them for any reason, providing that the following conditions are met:
  • The returned glasses need to reach us in the same condition in which you received them, within 14 days of receipt.
  • You must notify us as soon as possible and within 14 days of receipt of the Goods – please email: hello@mojoglasses.com or call 01954 602310.
  • You must include the returns authorisation form (sent with your original order) with your returns package.
  • We do not cover postage fees incurred for returning glasses to us.
  • Returns MUST be unused and in their original condition and packaging and with all the accessories included in your package (e.g. cases and cloths). You may be charged for any unreturned items.
  • When returning your glasses, we recommend that you use a tracked/signed for delivery service as we are unable to take responsibility for packages lost in post. Your statutory rights in relation to returns and refunds are not affected.

Refunds

Refunds will be offered on the following basis, providing the returns criteria described above have been satisfied. Your right to a refund does not apply to Prescription Lenses as they are bespoke, made to measure and made to your specification. This doesn’t affect your statutory rights if goods are faulty or not as described.

Frames with Free/Incl prescription or fashion lenses
We will refund the cost of the frame minus £30 glazing charge (& excluding Upgraded Delivery Charges)
Frames with Prescription Lenses We offer a refund of the frame cost only (excluding Prescription Lens Costs and Upgraded Delivery Charges)
Non-prescription Sunglasses We offer a refund of the frame cost (excluding Upgraded Delivery Charges)

We will refund you in the method that payment was made, no later than 30 days after the day we receive back from you the goods supplied.
Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.

Faulty Products

If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product by going through the Returns process described above.

International Returns

Returns made from outside the UK are accepted if the following conditions are met:
  • The returned glasses need to reach us in the same condition in which you received them, within 14 days of receipt.
  • You must notify us as soon as possible and within 14 days of receipt of the Goods – please email: hello@mojoglasses.com or call 01954 602310.
  • You must include the returns authorisation form (sent with your original order) with your returns package.
  • We do not cover postage fees incurred for returning glasses to us.
  • Returns MUST be unused and in their original condition and packaging and with all the accessories included in your package (e.g. cases and cloths). You may be charged for any unreturned items.
  • When returning your glasses, we recommend that you use a tracked/signed for delivery service as we are unable to take responsibility for packages lost in post. Your statutory rights in relation to returns and refunds are not affected.

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